Business Operations Support

Your administration in safe hands.

We take over operational and administrative work — from calendars and costs to travel, fleet and suppliers — so you can focus on your business.

Operational and administrative support for small and medium-sized companies.

A tidy desk with documents, folders and a fountain pen

Services

Operational support for every part of your business

We take over operational and administrative work — one area at a time or as a whole, at the scale your company needs. Choose an area to see exactly what we do.

  • Don't see what you need? Every company is different. Tell us what takes up your time, and we'll suggest a solution. Contact us

Service 01 / 11

Business assistance

A good assistant doesn't just book meetings — they protect your time. We take over day-to-day organisation, so your working day has a clear flow and clear priorities.

What we take over

  • Inbox triage

    Reviewing and sorting email, answering routine requests and clearly flagging what needs your attention.

  • Calendar management

    Coordinating schedules, booking meetings and sending reminders — no overlaps, no forgotten commitments.

  • Meeting preparation

    Materials, venue, catering or restaurant booking — everything ready before your guests arrive.

  • Follow-up

    Notes and action items after the meeting, with reminders until every task is done.

What you get

More time for the work only you can do.

Interested in this service?

Service 02 / 11

Financial and operational administration

Orderly costs are the foundation of a calm business. We track flows, deadlines and paperwork, so your accountant gets everything on time and you always have a clear picture.

What we take over

  • Cost control

    Categorising and tracking running costs — utilities, fuel, phones, subscriptions — and flagging anything unusual.

  • Payment support

    Keeping track of due obligations and preparing payment documentation, so no deadline is missed.

  • Insurance

    Administering property, motor and health insurance, tracking policy renewals and registering employees.

  • Accounting preparation

    Collecting and sorting invoices and documents in the agreed format and on schedule.

What you get

Tidy records — no delays and no surprises at month end.

Interested in this service?

Service 03 / 11

HR administration

People are a company's most important asset, and the paperwork around them takes a lot of time. We handle the administrative side, so the focus stays on people.

What we take over

  • Recruitment support

    Posting job ads, first screening of applications and scheduling interviews.

  • Onboarding

    A proper welcome for new colleagues — handbooks, access details and an introduction to company procedures.

  • Employee records

    Maintaining the employee database and tracking annual leave, days off and sick leave.

  • Benefits

    Administering extra benefits — private health insurance, sports cards, fuel cards — and liaising with providers.

What you get

Employees who feel looked after from day one.

Interested in this service?

Service 04 / 11

Travel and events

A well-organised trip or event goes unnoticed — people only notice when something goes wrong. Our job is to make sure nothing does.

What we take over

  • Business travel

    Organised in line with your travel policy: flights, accommodation, car rental, optimal routes, check-in and support throughout the trip.

  • Itineraries and budgets

    Detailed travel plans, cost control and collecting receipts for accounting on return.

  • Conferences and trade fairs

    Registrations, logistics and coordination — from the budget to the last detail on site.

  • Celebrations and team building

    End-to-end organisation of corporate celebrations and activities that bring the team together.

What you get

Your team travels and presents worry-free, and costs stay under control.

Interested in this service?

Service 05 / 11

Fleet management

Company vehicles are a major investment and an ongoing responsibility. We keep the records and deadlines for you, so vehicles stay roadworthy, registered and cost-effective.

What we take over

  • Records and deadlines

    Tracking registrations, servicing and inspections, with reminders before anything expires.

  • Fuel and costs

    Monitoring fuel consumption and costs per vehicle, with an overview that makes decisions easier.

  • Vehicle procurement

    Collecting and comparing leasing offers and managing the process through to vehicle handover.

  • Insurance and tyres

    Insurance policies, documents for business trips, tyre purchasing and seasonal changeovers.

What you get

A fleet that simply works — no missed deadlines, no unnecessary costs.

Interested in this service?

Service 06 / 11

Suppliers and market research

Supplier contracts are often renewed out of habit. We monitor, compare and negotiate them — so you pay what you should, and not a cent more.

What we take over

  • Telecoms

    Tracking mobile and internet contract terms, negotiating packages and rates, activations and resolving outages.

  • Office services

    Buying and maintaining equipment and arranging cleaning, landscaping and security services.

  • Market research

    Comparing offers, reviewing competitors and finding new suppliers and contacts.

  • Office procurement

    Office supplies and essentials — always on time and at a good price.

What you get

Lower costs and suppliers you can rely on.

Interested in this service?

Service 07 / 11

Facility management

Your premises must be safe, in good order and compliant with regulations. We coordinate services and deadlines, so an inspection never catches you off guard.

What we take over

  • Contracts and contractors

    Administering contracts and liaising with the services responsible for day-to-day maintenance.

  • Technical inspections

    Scheduling regular inspections of installations — electrical, lightning protection, lifts — and filing the reports.

  • Fire safety

    Tracking legal deadlines for servicing fire extinguishers and hydrant systems.

  • Inspection readiness

    All documentation in one place, ready for an inspection at any time.

What you get

Premises that are always in order and compliant.

Interested in this service?

Service 08 / 11

Health and safety at work

Health and safety obligations are numerous and come with strict deadlines. We coordinate them with licensed professionals, so employees are protected and the company stays compliant.

What we take over

  • Working with licensed agencies

    Liaising with external health and safety consultants, including preparing and updating the risk assessment.

  • Employee training

    Tracking deadlines and organising periodic health and safety training.

  • Medical checks

    Organising and tracking periodic medical examinations for higher-risk positions.

  • Records

    Keeping the required records and all documentation in one place, ready for inspection.

What you get

Protected employees and stress-free inspections.

Interested in this service?

Service 09 / 11

Quality management (ISO)

A quality certificate is only as good as the living system behind it. We take over the day-to-day administration of your ISO documentation, so an audit becomes a formality, not a source of stress.

What we take over

  • Document maintenance

    Updating internal procedures, forms and records in line with the standards you apply (ISO 9001, 14001, 45001 and others).

  • Version control

    Logging changes and making sure everyone uses the current version of each document.

  • External audit preparation

    Assembling evidence and files before the certification body arrives.

What you get

Ready for certification review — at any time.

Interested in this service?

Service 10 / 11

Licences and professional documentation

Many industries depend on valid licences, certificates and proof of expertise. We track the deadlines and prepare the paperwork, so no job is held up by an expired document.

What we take over

  • Company licences

    Preparing documentation to obtain and renew licences and permits from ministries and authorities.

  • Staff professional licences

    Tracking memberships in professional chambers and associations and recording continuing education.

  • References

    Maintaining reference lists and proof of completed work and projects, ready whenever needed.

  • Deadline calendar

    Reminders before licences, certificates and memberships expire.

What you get

Licences and references ready whenever you need them.

Interested in this service?

Service 11 / 11

Corporate gifts and promotional material

A thoughtfully chosen gift says more about a company than any catalogue. We take care of the idea, production and delivery — in line with your brand.

What we take over

  • Ideas and proposals

    Creative gift ideas for clients, partners and employees, tailored to the occasion and budget.

  • Logistics and printing

    Liaising with printers and suppliers, comparing prices, quality control, packaging and delivery.

  • Promotional material

    Buying and managing stock of branded items — pens, notebooks, T-shirts, business cards.

What you get

Thoughtfulness your clients and employees remember.

Interested in this service?

How we work

Simple, from the first conversation

  1. Conversation

    We get to know each other and talk about what takes up your time.

  2. Assessment

    We assess the workload and suggest the best way to work together.

  3. Offer

    You receive a clear offer — hourly or as a monthly package.

  4. Collaboration

    We take over the work, and you have a single point of contact.

Why Costanza

Reliable support, without the cost of a new hire

  • Discretion

    Your documents and data stay confidential. We sign a non-disclosure agreement on request.

  • Hands-on experience

    Years of work in operations, administration and management support.

  • Flexibility

    You pay only for what you need — no hiring, training or extra overhead.

  • One point of contact

    You always know who you are talking to and who is responsible for your work.

About

Order in your paperwork, peace of mind in your business

Costanza provides operational and administrative support to companies that need a reliable partner for the everyday work that keeps a business running — without hiring a new employee.

The company was founded by Dragica Stefanović, who spent years running operational and administrative work and supporting executives — from travel and fleet to suppliers and documentation. She now brings that experience to your company.

A tidy desk with documents, folders and a fountain pen

Contact

Contact us to find out how we can help

Call, message us on WhatsApp or Viber, or send an email — we'll get back to you as soon as possible.